Website Retainer

With our website retainer service you pre-purchase a set number of hours per month. You’ll then benefit from expert web development talent on tap – and have access to general advice & recommendations on everything web when you need it.

So the next time you have a new idea for your website or come across a bug – we’ll be on hand.

And the paperwork? Sorted in advance. No need to check if we’ve got time in our schedule, ask for a quote or sign a purchase order. Just assign the task and go.

BAD LEADERS, UNDERVALUE THEIR TIME

As a business leader – your priority is growth, right?

Your time is too valuable to be spent on these tasks:

Testing out plugins and apps for your website to find the perfect solution

“Just install and activate” but the reality is far from it. Finding plugins, reviewing which one to use and deciding how much of the marketing talk or so called “reviews” to believe can suck up your time. Many of these solutions can later fail if not updated properly and can cause you a bigger problems with your website later.

Finding code snippets online and testing them on your website

Adding random snippets of code to your website is a game of roulette. At some point your luck may run out which means a broken website, or you’ll need something which goes beyond the basics. Downtime can be costly. And website bugs erode trust in your brand.

Reviewing the impact of every SEO algorithm update

Sifting through the noise to find the truth takes a lot of time, and can steer your whole strategy in the wrong direction. By the time you’ve got a grip on what needs to be done to save your search rankings, the next update will be just around the corner.

Guiding team members through technical tasks

Using up time which could be spent reaching new customers teaching team members for a task they’ll struggle with initially – and then will have forgotten how to do the next time the same situation arises.

Writing out technical specifications and checklists for every website change you want to make

When you have an idea or change of strategy you should be able to move quickly to implementation, rather than spend time figuring out the technical details or briefing team members so that they keep the non visible aspects like website performance, SEO and accessibility in mind.

Going in circles trying to overcome technical debt

Technical debt refers to the extra effort and cost incurred when taking shortcuts or making sub-optimal decisions in software development. These shortcuts may seem beneficial in the short term, but they can lead to long-term problems that can be costly and time-consuming to fix.

GREAT LEADERS, BRING IN EXPERTISE

Get an expert team of developers & designers from Kahunam by your side

You’ll be able to…

Ask for changes in simple terms – and trust they will be completed well

There’s only so much that one person can do in a day. Save your cognitive energy for the big things and leave the rest to us.

Spend your time on growing your business and developing your team

You’ll get back time to focus on your wider strategy and goals. With digital experts by your side when you need them you’ll be more nimble and adaptable than your competitors.

Let your team’s creativity soar

After working with us for a while we’ll have cut down on any technical debt. We’ll apply working practices that help us deploy changes fast, meaning we can dedicate time to collaborating with your team on creative ideas and experiments.

What Can You Use the Hours For?

Content management

Assistance with posting new blog articles, updating existing content, or managing multimedia elements to keep your site fresh and engaging.

Custom development

Implementing new features such as custom post types, taxonomies, or short-codes that extend the functionality of your website.

Performance optimisation

Analysing site speed and implementing strategies to improve load times and overall website performance.

SEO enhancements

Making SEO improvements to help boost your site’s visibility in search engines.

Design updates

Refreshing the website’s design, tweaking the layout, or adding new visual elements to improve user experience.

Troubleshooting

Quick response to any issues or bugs that arise, minimising downtime and keeping your site running smoothly.

DNS updates and email deliverability

Adjusting domain records records to help you integrate with email marketing services like Brevo or Klaviyo. Setting up proper email authentication protocols (SPF, DKIM & DMARC) and troubleshooting issues to improve the deliverability of your email communications.

Analytics setup, integration and training

Assistance in helping you get to grips with web analytics. Checking that data is being accurately collected and that the optimal account settings are applied. Helping you comply with privacy legislation and developing custom reports that are tailored to your business use cases.

How It Works

Adding tasks

You can request tasks by email at any time.

Managing tasks

You will have access to a board where you can check on the progress of tasks.

Progress check

From time to time we’ll catch up together on a call to share ideas and make sure we’re aligned with your goals.

TESTIMONIAL

“The team here at Bare Biology absolutely loves working with Kahunam! Over the past year, we have been able to successfully launch several large-scale projects with no issues (which is unheard of in the ecomm world). We couldn’t reccomend enough! 5 star service!”

Katy Ferguson

Head of Growth & E-commerce
BareBiology

FAQS about Web Development Retainers

Ask our team more and check that we’re a good fit for you. Book a discovery call.

Retainer hours can be used for a wide range of development tasks including, but not limited to, feature enhancements, performance optimisation, security improvements, content updates, technical SEO improvements, analytics configuration and auditing, and design modifications.

For month to month agreements a maximum of 50% of unused hours can roll on to the next month. For 12 month term agreements unused hours rollover at the end of the month – a maximum of 150% of a standard month’s hours can roll over to the following month. For example on a 30 hour retainer, the maximum hours that can roll over would be: 45 hours.

In the event of national holidays, training days or sickness we’ll make arrangements to communicate with the client and will plan resources around these dates in order to maintain a good pace of delivery. Similarly we will be understanding if briefs for current tasks or required feedback to continue developing current tasks are delayed by holidays, training days or sickness on the client’s side.

If your needs exceed your chosen package, additional hours can be purchased if there is development capacity that month. We also offer the flexibility to upgrade to a higher tier plan that better fits your growing requirements.

An invoice will be raised at the start of each billing cycle. Payment terms will be 30 days from invoice issued.

WHAT WE DO

Web Development (WordPress, Hubspot, Shopify), Static Sites,
AWS Serverless, Technical SEO, Pagespeed Optimisation
Integration & APIs